Highlights

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Right of withdrawal

CANCELLATION POLICY, WITHDRAWAL, COST BEARING AGREEMENT, EXCEPTIONS


WITHDRAWAL INSTRUCTIONS

Withdrawal

You may cancel the contract within 14 days without giving a reason. The withdrawal period lasts 14 days starting from the day you (or a third party specified by you and who is not the logistic carrier) have taken the goods into possession.

For executing your right of withdrawal you have to inform us (Marin & Milou GmbH, Neuer Wall 61, 20354 Hamburg, Germany. Fax: +49 40 5247282-20. eMail: service@marin-milou.com) through a letter sent by mail, fax or E-mail stating clearly your decision to withdraw from the contract. For this purpose you may (optional) use the “master form of withdrawal” provided.

For keeping the deadline it is sufficient if you send the statement of withdrawal within the withdrawal period.

Consequences of withdrawal, cost apportionment/h6>

In case of a valid withdrawal we shall return all payments that we received from you including our delivery costs (excluding extra costs that result from your choice of other delivery methods than the standard economic method that we offer) immediately within 14 days counting from the day we received your information of withdrawal. For the reimbursement we shall use the same payment method (unless otherwise explicitly agreed upon) that had been originally used by you. In no case you will have to pay any fees for this reimbursement. We may refuse reimbursement until we have received the returned goods or until you have proven the returning of the goods, whatever comes first.

You have to return the goods immediately within 14 days after informing us about the withdrawal. It is sufficient if you ship the goods within the withdrawal period. You have to pay the return shipment.

You have to pay for a loss of value of the goods only if the loss of value results from a use of the goods other than checking their proper quality, features and functionality.

The right of withdrawal does not apply to online order contracts on the delivery of sealed goods that are not fit to be returned, for hygienic reasons or reasons of health protection when the seal has been removed after delivery.

For your free return label please write an eMail including the order number to
service@marin-milou.com

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